Up and running within a week

Introducing CONCORN SNOW Adapter 1.0
full integration between SAP Solution Manager 7.2 and ServiceNow. 

Change Request Management

Integration with Urgent Change, Normal Change, Admin Change and General Change. Also includes Preliminary Import Integration.

Incident Management

Create incident in SAP Solution Manager and automatically push it ServiceNow. Close the incident in ServiceNow and it will automatically close in Solman.

Application Operations

Application Operations Alerting integrated with ServiceNow. Alertin will have Bi-Directional integration and actions.

Dashboards and Reporting

Version 2.0 with Dashboards and Reporting for SAP Solution Manager and ServiceNow.

SNOW 1.0

CONCORN Snow 1.0 is the first adapter for SAP Solution Manager and ServiceNow.

Developed under own namespace /SNOW/, SNOW offers the full integration for ChaRM (Change Request Management) , ITSM and RUN SAP Like a Factory – Application Operations.

Three simple steps to install it and have it up and running. 

 

 

 

 

 

WHY ?

    Common problems that show up when running complex organizations with multiple platforms and software solutions:
  • NO Single source of truth for Change Management, Incidents, Alerting, Application Operation …
  • SAP Oriented support teams use SolMan due to the technical integration (SAP Backbone integration, Root Cause Analysis, Alert Management integration).
  • And more…

How

  • An SAP Add-On (no additional code needed) that encapsulates the whole solution built in SAP namespace “/SNOW/”.
  • Completely remove the “need” of having a Middleware.
  • Follow all Development & Security best practices on both platforms.
  • Advanced Admin Cockpit for reprocessing updates between both systems in case of system failure E.g. (Firewall rules not properly adapted, Connectivity issues, Systems down-time, etc)

Solution

Change Request Management (ChaRM)

HYBRID
The Administrative part of the Change, is controlled by ServiceNow and the operative part of the process is controlled by SAP ChaRM. Is an integration of booth tools workflows.

IT Service Management – (Service Desk)

NATIVE
Every time that you create an incident from SAP (SAPGui or FIORI), the system creates the incident directly in ServiceNow.

HYBRID
 All the incidents are replicated in both tools, and any activity (add new attachments, add new text, changes responsible, etc) are replicated in the opposite system.

IT Service Management – (Service Desk)

NATIVE
With the integration of Alert Inbox directly with ServiceNow, you can create incidents directly on ServiceNow from the Alerts.

BADI INTEGRATION (AUTO)
You can use the BADI of Alert Inbox to create ServiceNow Incidents

THE ONLY TURNKEY SOLUTION IN THE MARKET

About ServiceNow

ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi-step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for your employees, users and customers while transforming your enterprise. ServiceNow (NYSE:NOW) is how work gets done.

For more information, visit: www.servicenow.com.

About SAP

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. 

For more information, visit: www.sap.com.

About CONCORN

CONCORN comes from the days spent sitting in the CONsultants CORNer of the project 0ffice resolving critical SAP issues. Over the years the way we solved these became dependent on tools and processes provided by SAP Solution Manager. Now with the release of Solman 7.2 SAP has delivered a Best of Suite set of Application Life-cycle Management (ALM) tools and processes to help automate IT and drive business value. Being a Boutique SAP Solution Manager Consultancy, we have the in-depth skills required to unlock the value from SAP Solution Manager by removing the pain points of implementing, upgrading and maintaining what is effectively an ERP for Application Life-cycle Management.

For more information, visit: www.concorn.com

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