SAP Solution Manager Detect to Correct
To anticipate and resolve production problems. This brings together IT service operations to enhance results and efficiency, enabling end-to-end visibility using a shared configuration model. Issues are identified before they affect users, with reduced mean time to repair.
The Operation Control Center (OCC) ensures highly automated and proactive operation, resulting in reduced operation costs, improved IT services, and increased business satisfaction. The OCC is a central, on-site IT support entity that proactively monitors the productive SAP environment (non-SAP applications can be also included). SAP recommends setting up a physical room within the IT support organization.
Innovation Control Center
At the outset of an implementation or innovation project, the Innovation Control Center can help you build SAP like a factory with quick, cost-effective, and modification-free implementations. Contact us and learn more on how ConCorn can help.
Operations Control Center
After the go-live, the Innovation Control Center transitions to the Operations Control Center. Its purpose is to help ensure your software solutions run efficiently without disruptions and to drive continuous improvements for faster value realization.
The Innovation and Operations Control Centers are connected in real time to dedicated Mission Control Centers from ConCorn. Running behind the scenes, the Mission Control Centers connect your teams with the best ConCorn experts, providing proactive identification and fast resolution of your issues.
Focused Insights aims to deliver, in real time, the most relevant and valuable information to the right people. While it provides full transparency of information stored inside SAP Solution Manager, it also takes into account the best practices and experience gained during numerous custom projects, offering you a set of prepackaged dashboards tailored to your needs
ConCorn’s SAP Project and Portfolio Management services include:
Maintenance and Support
Operation Control Center – OCC
System and Host Monitoring
Root Cause Analysis
PI/Interface and Chanel Monitoring
End-User Experience Monitoring
Business Process Monitoring
BI / BW/ HANA / Hybris / S4/HANA Monitoring
SLA and Focused Insights
SAP Extended Diagnostics by CA (Wily Introscope) Enhanced
Powerful dashboards for IT and business:
- Powerful dashboards for IT and business
- Simple usability and deployment
- A rich content which is continuously enhanced
- Cross-scenario support and integrated views
- Appealing user interfaces with mobile support
- Use-case oriented dashboards with advanced authorizations management
- High degree of customizability, openness to extensions
- Designed to support Operations Control Centers (OCC) and large landscapes
SAP ALM support is the foundation to a successful SAP implementation, your business cannot tolerate unplanned system outages. For optimal operations, ConCorn Systems uses U.S.-based and South African partner Blue Pencil senior personnel to proactively manage your SAP environment. Based in California, our expert teams are available 24/7 to address your business needs. Please contact us for more informations around PrimeALM packages.
Your One-Stop Shop for
SAP Application Lifecycle Management – SAP Solution Manager
“We add value to ConCorn’s and SAP’s customers by understanding their business needs and requirements and recommending SAP and certified partner solutions that reduce costs, improve revenues and can improve customer acquisition and retention down to the end user experience.”
“To profitability create, deliver and support comprehensive SAP and partner solutions to the SAP customer base that enable them to operate their SAP Landscapes in a no risk, highly effective environment. We will achieve this locally, but globally as well with select partners.”
ConCorn provides that rare combination of expert knowledge, patience and perseverance. ConCorn has been highly valuable partner for SAP. I personally have worked with Valton on a few projects and he has volunteered his own time after hours. He is very smart, understands the SAP landscape but he also loves to help.Phil Jackson