7

AVAILABLE ON SAP APP CENTER

change request management

ChaRM – INtegration

SAP Solution Manager ChaRM change documents created and synchronized automatically based on ServiceNow change request conditions.

  • Base solution configured for SAP and ServiceNow best practice change flows, however the Adapter can be configured to cater for more complex landscape with the assistance of an implementation partner.
  • Full Drilldown and forward navigation from ServiceNow to SAP Solution Manager and vice versa
  • Full traceability and visibility bi-direction status update and document control of both ServiceNow and SAP Solution Manager ChaRM throughout the Change Lifecycle.

ITSM – IT service management

ITSM Integration

SNOW adapter is an Add-On solution which comes pre-configured with SAP and ServiceNow best practices on Change Management. Our solution is configurable therefore proving flexibility for customers with specific requirements or customized change management process, such complex landscapes can be configured with the assistance of an implementation partner.

  • Create ServiceNow support tickets directly from the SAP user UI.
  • The created ServiceNow Ticket contains the full SAP user context and supporting technical information to aid with issue resolution.
  • There is no need to configure ITSM on SAP Solution Manager

Application Operations

Appops – Integration

Create ServiceNow support tickets directly from SAP Solution Manager Monitoring Alert Inbox.

  • The created ServiceNow Ticket contains the full SAP context and Supporting technical information to aid with issue resolution.
  • Full Drilldown and forward navigation from ServiceNow to SAP Solution Manager
  • Full forward navigation from SAP Solution Manager Alert to corresponding ServiceNow Support Ticket.

Reporting and dashboards

Reporting and dashboards

Use SAP Solution Manager data to create ServiceNow dashboards. 

  • ChaRM Dashboards
  • ITSM Dashboards
  • Incident Management Dashboards and more …

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