Digital adoption – bringing together teams across Line of Business to drive programs to leverage technology for innovation. Success will come from measuring the adoption of these programs
Technical knowledge – gain a deep understanding of the key business solution technical stack
Financial knowledge – required for Board discussions on how IT investment is aligned with Business Outcomes
Customer engagement – understand how your processes are impacting the customer by monitoring end-to-end processes. According to SAP CEO Bill McDermott “It’s the customer’s customer, it’s mass customization at scale in a highly personalized way—and that requires a common data model, a common platform, and an unbelievable end-to-end capability so that you can satisfy the perfect experience.”
Data Analytics – Lead by example. Transform IT into a Data-driven organization while educating the business.
SAP Solution Manager enables CIO’s to digitize the Business Process Management and Operations in order to provide process analytics and data for in-depth insight. Utilizing SAP Solution Manager also provides an in-depth insight into SAP’s technical stack and new technologies and aligns IT costs to business functions. By bringing all process information into a single source of the truth Digital CIO’s can significantly advance their understanding of how the business processes run and rapidly adopt new technologies to drive value.