SAP Request to Fulfill

Request Fulfillment is all about getting customers the IT Services they need to do their jobs.

Provide a single, consistent process through which customers can get access to standard services
Improve customer satisfaction through timely and efficient processing of requests
Answer questions and assist customers in selecting the right services.
Coordinate the provisioning of services, and ensure customer is happy and able to use the service.

The SAP Solution Manager IT Service Management (ITSM) represents an ITIL compliant and certified management tool supporting the business processes that enable you to run every aspect of your service desk operations – from managing service requests, incidents and problems based on service level agreements, to properly implementing infrastructure changes to eliminate any negative user impact.

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Business demand

I need to onboard a new employee. I order this service in the service catalogue.

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Solution delivery

We deliver all components of the service (like IT and non-IT equipment, access card, user provisioning) so that the new employee can start to work right away.

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Value Chain Details

– Service Catalogue

– Service Request

Service Fulfillment

The ITSM platform is integrated in all Application Lifecycle Management processes of SAP Solution Manager, in any SAP Business Suite solution and could be connected to a non-SAP Help Desk application. Furthermore, it includes follow up activities like Change Management and Root Cause Analysis.

ConCorn’s SAP Project and Portfolio Management services include:

  • Incident Management

  • Change Management

  • Problem Management

  • Service Catalogue, Request and Fulfillment

  • Service Portfolio Management

  • Request Fulfillment

  • Service Portfolio Management

  • Event Management

  • IT Service Continuity Management

  • Training and Knowledge Transfer

Contact us

ConCorn  has a friendly and efficient customer service staff ready and willing to assist in any way.

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9 + 6 =

ConCorn

Your  One-Stop Shop for

SAP Application Lifecycle Management – SAP Solution Manager

“We add value to ConCorn’s and SAP’s customers by understanding their business needs and requirements and recommending SAP and certified partner solutions that reduce costs, improve revenues and can improve customer acquisition and retention down to the end user experience.”

“To profitability create, deliver and support comprehensive SAP and partner solutions to the SAP customer base that enable them to operate their SAP Landscapes in a no risk, highly effective environment.   We will achieve this locally, but globally as well with select partners.”

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