SAP ITSM Problem Management

IT Service Management (ITSM) has become a major pillar in the portfolio of SAP Solution Manager. This is especially true since SAP Solution Manager 7.1 has enhanced the former Service Desk to a holistic IT Service Management solution providing functions to support the main IT processes such as Incident Management, Problem Management,Change Management, Service Catalog Management and many more.

When a support team member in solution manager notices the same type of problems occuring and getting reported in the form of several incidents Support Team can attach all these incidents to a common problem and raise a problem message.

As a process we can integrate problem management with incident management process. Typically, End User post incident incase of facing issues which can be SAP or Non SAP. Support Team is identified to resolve it. In case, if deeper analysis is required and also it is cause of many other incidents, Support Team member or Message Processor can create a problem ticket.

ConCorn’s SAP Project and Portfolio Management services include:

  • Incident Management

  • Change Management

  • Problem Management

  • Release and Deployement Management

  • Service Portfolio Management

  • Request Fulfillment

  • Service Portfolio Management

  • Event Management

  • IT Service Continuity Management

  • Training and Knowledge Transfer

Contact us

ConCorn  has a friendly and efficient customer service staff ready and willing to assist in any way.

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ConCorn

Your  One-Stop Shop for

SAP Application Lifecycle Management – SAP Solution Manager

“We add value to ConCorn’s and SAP’s customers by understanding their business needs and requirements and recommending SAP and certified partner solutions that reduce costs, improve revenues and can improve customer acquisition and retention down to the end user experience.”

“To profitability create, deliver and support comprehensive SAP and partner solutions to the SAP customer base that enable them to operate their SAP Landscapes in a no risk, highly effective environment.   We will achieve this locally, but globally as well with select partners.”

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