This application offers you the possibility to model and illustrate clearly services, service objects and their relations in SAP Solution Manager.* Thus, REALTECH vSIM is the perfect addition to your service catalogue.
vSIM allows you to take the quality of your service management to the next level:
- Consolidated overview of all service components and their dependencies
- Optimization and efficient modeling of services based on a thorough understanding of the existing service structure
- When combined with SAP IT Infrastructure Management: visualization of relationships between infrastructure components across technical systems all the way down to the service in question
Simplified impact and root cause analysis: rapid identification and resolution of incidents and their underlying causes